Support
Last updated: 17 September 2026
Something not working, or a car identified wrongly? Write to me — one person reads every message.
I usually reply within a few days. It helps if you mention your device and iOS or Android version, and what you did just before the problem appeared. A screenshot is worth a lot.
Common questions
The app identified a car incorrectly
Identification is automatic and sometimes wrong, particularly with rare models, unusual angles or poor light. You can correct the model on the find itself. If a model is missing from the catalogue entirely, tell me which one and I will look at adding it.
I want my collection on a second device
Open Settings and add an email address and a password to your account. Then sign in with those on the other device. Without them your account is anonymous and cannot be recovered — including after reinstalling the app or replacing your phone.
I reinstalled and my collection is gone
If you had never added an email address and password, an anonymous account cannot be restored, and the data is gone. If you did add them, sign in and your collection comes back.
I bought Dibs+ but it is not active
Open Settings and tap "Restore purchases". Make sure you are signed in to the same Apple or Google account you bought it with. If it still does not appear, write to me with your purchase receipt.
How do I cancel Dibs+?
Through your Apple or Google account subscription settings, not in Dibs. Cancelling stops the renewal; the features stay until the paid period ends.
A licence plate is still readable
Automatic covering only applies to the car you selected, never to faces, and it is not available on older devices. You can cover any area by hand before saving. Please check every photo yourself before sharing it — the Privacy Policy explains exactly what the app does and does not do here.
Someone is using my photo, or behaving badly
You can report and block any collector directly in the app, from their profile. For anything urgent or serious, write to me.
The map is empty or blurred
The map is a Dibs+ feature. Finds also need a location, which requires location permission at the moment you make the find.
I want my data, or I want it deleted
See Delete your account, or write to me for a copy of your data.